Refund policy

We want every HI TEA order to reach you safely, correctly and in the best condition.

Returns are accepted within 7 days of delivery for eligible products.

For damaged, defective, incorrect, or quality-issue products, HI TEA will review the issue and arrange return, replacement, or refund support if approved.

For non-defective returns, including change of mind, products are eligible only if they are unused, unopened, sealed, untampered, and in their original packaging. Since HI TEA products are consumable food and beverage items, opened, used, tampered, or partially consumed products cannot be returned.

To request a return or refund, please contact us within 7 days of receiving your order at lohiafoodsbeverages@gmail.com or +91 97024 44832 with your order details, photos of the product, packaging, and invoice.

Eligibility for Returns

Your return request may be accepted if:

The item received is damaged or defective.
The wrong product was delivered.
The product has a clear quality issue at the time of delivery.
For non-defective returns or change of mind, the product is unused, unopened, sealed, untampered, and in its original packaging.
The return request is raised within 7 days of delivery.
Proof of purchase is available.

Items Not Eligible for Return

We do not accept returns for:

Opened or used products.
Tampered or partially consumed products.
Products with a broken seal after delivery.
Products with damaged or missing original packaging caused after delivery.
Products returned without approval.
Gift cards, if applicable.

Damages and Issues

Please inspect your order when it arrives. If you receive a damaged, defective, incorrect, or quality-issue product, contact us immediately so we can review the issue and make it right.

Return Process

To start a return, contact us at lohiafoodsbeverages@gmail.com or +91 97024 44832.

If your return request is approved, we will share return instructions. For approved returns, return shipping will be arranged by HI TEA at no additional cost to the customer. Items sent back without first contacting us and receiving approval will not be accepted.

Return Address

Lohia Foods & Beverages
4th Floor, F3, Pinnacle Business Park,
Mahakali Caves Road, Shanti Nagar,
Andheri East, Mumbai,
Maharashtra 400093, India

Refunds

Once we receive and inspect the returned product, we will notify you if the refund is approved.

If approved, the refund will be processed to your original payment method within 7 days. Please note that your bank or payment provider may take additional time to reflect the refund.

If more than 15 business days have passed after refund approval, please contact us at lohiafoodsbeverages@gmail.com.

Exchanges

We currently do not offer direct exchanges. If a replacement is approved for a damaged, defective, incorrect, or quality-issue product, our team will guide you through the next steps.