Shipping policy

HI TEA ships products across serviceable locations in India through courier and marketplace delivery partners.

Order Processing

Orders are usually processed within 1 to 2 business days after order confirmation and successful payment.

Orders placed on public holidays, Sundays, or during high-volume periods may take additional time to process.

Shipping and Delivery Timeline

Estimated delivery timelines may vary depending on the customer’s location, courier availability, serviceability, public holidays, weather conditions, and other external factors.

Most orders are delivered within 3 to 7 business days after dispatch. Remote locations may take longer depending on courier serviceability.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is confirmed.

HI TEA may offer free shipping or promotional shipping offers from time to time. Such offers may be changed, paused, or removed without prior notice.

Delivery Address

Customers are requested to provide a complete and accurate delivery address, phone number, and email address while placing an order.

HI TEA will not be responsible for delays, failed delivery, or returned shipments caused by incorrect address, incomplete address, unavailable customer, or incorrect contact details.

Order Tracking

Once an order is shipped, tracking details may be shared by email, SMS, WhatsApp, or through the order tracking page, depending on the shipping partner and platform.

Delayed or Failed Delivery

If a delivery is delayed due to courier issues, customer unavailability, incorrect address, operational delays, or external conditions, our team will try to support you with the available tracking and delivery updates.

If an order is returned to us due to failed delivery, incorrect address, or customer unavailability, re-shipping may be chargeable.

Damaged or Incorrect Delivery

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with your order details, product photos, packaging photos, and invoice.

Such cases will be reviewed as per our Return and Refund Policy.

Serviceable Locations

We currently ship HI TEA products only to serviceable locations in India. If your location is not serviceable at checkout, delivery may not be available for that address.