Terms of service

Welcome to HI TEA. This website is operated by Lohia Foods & Beverages. By visiting our website or purchasing from us, you agree to the following Terms of Service.

Overview

HI TEA offers instant green tea cups and related food and beverage products through our website and selected marketplace or retail partners.

By using this website, you confirm that you are using it for lawful purposes and that the information you provide while placing an order is accurate and complete.

Products and Availability

We make every effort to display our products, flavours, prices, descriptions and images as accurately as possible. Product availability, packaging, offers and pricing may change from time to time without prior notice.

HI TEA products are consumable food and beverage items. Customers are requested to read product details, ingredients, usage instructions and storage information before purchase and consumption.

Orders and Payments

When you place an order on our website, you agree to provide correct billing, shipping and contact details. Orders are confirmed only after successful payment or order confirmation through the website.

We reserve the right to cancel or refuse any order if there is an issue with product availability, payment, pricing error, incorrect customer information, suspected fraud or any other operational concern.

Shipping and Delivery

We aim to process and deliver orders within the estimated timelines shown on our website or shared during checkout. Delivery timelines may vary depending on location, courier availability, holidays, weather conditions or other factors beyond our control.

Customers are responsible for providing a complete and accurate delivery address. HI TEA will not be responsible for failed delivery caused by incorrect address, unavailable customer, or incomplete contact information.

Returns and Refunds

Returns and refunds are handled as per our Return and Refund Policy. Since HI TEA products are consumable food and beverage items, returns are accepted only for damaged, defective, incorrect, or quality-issue products reported within the stated return window.

Please refer to our Return and Refund Policy page for full details before placing an order.

Product Use

HI TEA products are intended for general consumption as food and beverage products. Our content, descriptions and wellness references are for general information only and should not be treated as medical advice.

If you have any medical condition, allergy, dietary restriction, pregnancy-related concern, or are taking medication, please consult a qualified healthcare professional before consuming any product.

Website Content

All content on this website, including text, images, product descriptions, graphics, logos, designs and brand elements, belongs to HI TEA or its respective owners. You may not copy, reproduce, distribute or use our content for commercial purposes without written permission.

Third-Party Links and Marketplaces

Our website may include links to third-party platforms, marketplaces, payment providers, courier partners or social media pages. We are not responsible for the content, policies or practices of third-party websites.

Limitation of Liability

HI TEA is not liable for indirect, incidental or consequential losses arising from website use, product purchase, delivery delays, third-party service issues, or improper product use.

Our responsibility is limited to the value of the product purchased, subject to our return, refund and replacement policies.

Changes to Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and continued use of our website means you accept the updated terms.